Who we are

HairGlobalExpert (“we,” “us,” “our”) operates this website and its associated social media pages (Facebook, Instagram, TikTok) offering premium human hair bundles, wigs, lace frontals, and closures for wholesale and retail customers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with our brand.

1. Information We Collect

We collect the following types of information:

• Personal identification information: full name, email address, phone number, delivery address, billing address.
• Order information: products purchased, order history, payment confirmation details (we do not store your full card or bank details — these are processed securely by our payment partners).
• Communication data: messages, inquiries, or feedback sent to us via email, WhatsApp, or social media.
• Technical data: IP address, browser type, device information, and cookies used to improve website performance.

2. How We Use Your Information

We use the information we collect to:

• Process, confirm, and deliver your orders.
• Communicate with you about your order status, promotions, or customer service inquiries.
• Improve our website, products, and customer experience.
• Send updates about new arrivals, promotions, or our physical store opening (only if you have opted in).
• Prevent fraud and ensure the security of transactions.

3. How We Protect Your Information

We take reasonable administrative and technical precautions to protect your personal data from unauthorized access, alteration, or disclosure. Payment transactions are processed through secure, encrypted third-party payment gateways; HairGlobalExpert does not store your full card details on its own servers.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share limited necessary information with:

• Delivery/logistics partners, to fulfil and deliver your order.
• Payment processors, to complete transactions securely.
• Legal authorities, only where required by law.

5. Cookies

Our website may use cookies to remember your preferences and improve browsing experience. You can disable cookies through your browser settings; some website features may not function fully if cookies are disabled.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data, subject to legal or order-record requirements.
• Opt out of marketing communications at any time by contacting us directly.

7. Children’s Privacy

Our products and services are intended for adults. We do not knowingly collect personal information from children under 18.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us:

• Email: Hairglobalexpert2021@gmail.com
• Phone/WhatsApp: 08076418584
• Address: No 104 Woji Estate, Port Harcourt, Rivers State, Nigeria