REFUND POLICY

At HairGlobalExpert, customer satisfaction is important to us. Please read our Refund Policy carefully, as it outlines the conditions under which refunds, replacements, or exchanges are available.

1. Due to the Nature of Our Products

Because our products (human hair bundles, wigs, lace frontals, and closures) are personal-care/hygiene items, we can only accept returns, refunds, or exchanges under specific conditions listed below, in order to protect the health and safety of all customers.

2. Eligibility for Refund or Exchange

You may request a refund, replacement, or exchange within 48 hours of receiving your order if:

• You received the wrong item (incorrect texture, length, or color from what you ordered).
• The product arrived damaged or defective.
• The item is significantly not as described on our website or social media page.

To be eligible, the product must be:

• Unused, unworn, and in its original condition.
• In its original packaging with tags (if any) still attached.
• Accompanied by proof of purchase (order confirmation, receipt, or payment evidence).

3. Non-Refundable Situations

We do not offer refunds or exchanges for:

• Change of mind after the product has been used, worn, or altered (cut, colored, or styled).
• Minor natural variations in hair texture, color, or curl pattern, which are normal characteristics of human hair.
• Delays caused by the customer providing an incorrect delivery address.
• Items purchased at a clearance/discount sale, unless defective.

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4. How to Request a Refund

To request a refund or exchange:

1. Contact us within 48 hours of delivery via email or WhatsApp with your order number and clear photos/videos of the item received.
2. Our team will review your request within 2–3 business days.
3. If approved, we will guide you on the return process, and the item must be sent back to us in its original condition.

5. Refund Processing

• Approved refunds will be processed within 5–10 business days after we receive and inspect the returned item.
• Refunds will be issued to the original payment method used, unless otherwise agreed.
• Shipping/delivery fees are non-refundable, except in cases where we sent the wrong or defective item.

6. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us:

• Email: Hairglobalexpert2021@gmail.com
• Phone/WhatsApp: 08076418584
• Address: No 104 Woji Estate, Port Harcourt, Rivers State, Nigeria